Open-source customer feedback and support.
Feedback boards, a public roadmap and changelog, a support inbox, a help center, a status page and Quackback AI, in one product you can host yourself.
Website · Docs · Our live board · Start free · Self-host
Why Quackback
- One loop, from request to release. Customers post and vote, you plan on a public roadmap, and when it ships, everyone who asked hears about it.
- Support that knows what customers asked for. Live chat, email and tickets share an inbox with your feedback, so a conversation can become a vote on a request.
- Yours to run. AGPL-licensed, with every feature when you self-host. Quackback Cloud runs the same code.
- Ready for AI. An agent answers customers, Copilot works beside your team, and an MCP server lets your own AI tools work on feedback and tickets.
What's inside
| Product | What it does |
|---|---|
| Feedback boards | Customers post ideas, vote and comment. Similar ideas appear as they type, and duplicates merge with their votes. Statuses, tags, segments, moderation and private boards. |
| Roadmap | Show what's planned, in progress and complete. Link requests to Linear, GitHub, Jira and other trackers. Linear and GitHub move the request as the issue moves; other trackers send each change for your approval. |
| Changelog | Publish updates and link the requests they ship, so every voter hears about it. Schedule entries, and reach subscribers by email and RSS. |
| Support inbox | Live chat, email and tickets in one shared inbox, with assignment, snoozing, macros, SLAs, office hours and workflows. |
| Help center | A searchable knowledge base on your own domain and inside the widget. |
| Status page | Components, incidents and maintenance windows, with email updates for subscribers. |
| Widget | One embeddable widget for feedback, chat, help articles and your changelog. Works on the web, with SDKs for iOS and Android. |
| Quackback AI | An agent that answers customers from your help center, changelog and status page, and hands off to your team when a person should step in. Copilot answers your team's questions and drafts replies; on Home (in Labs) it can propose settings changes you review and apply. Also duplicate detection, summaries and translation. |
| Developers | A REST API with an OpenAPI spec, signed webhooks, and an MCP server for AI agents. |
