zendesk-mcp
A Model Context Protocol server that exposes Zendesk ticket read and write tools to Claude Code and other MCP clients.
What it does
- Search, list (paginated), and fetch Zendesk tickets, comments, and attachments
- Create new tickets and update existing ticket fields (including group, custom status, and tags)
- Post public replies and internal notes
- Set ticket status and assign tickets to agents
- Browse and apply views and macros
- Look up users, groups, organizations, and custom statuses
- Read and write time-tracking entries
- Format a ticket as a Markdown issue draft for handoff to a tracker (GitLab, GitHub, Jira)
- Two MCP prompts (
analyze-ticket,draft-ticket-response) for ticket analysis and response drafting - (Optional) Expose Zendesk Help Center articles as an MCP resource
- (Optional) Read linked GitLab issues / MRs / commits via the Git-Zen Zendesk app
Prerequisites
- Python 3.10 or newer
- A Zendesk OAuth client. A Zendesk admin can create one at:
https://<your-subdomain>.zendesk.com/admin/apps-integrations/apis/zendesk-api/oauth_clientsSet the redirect URL tohttp://localhost:8787/callbackand request scopesread write.
